Our Guarantees


Wine is a delicate product and we take every effort possible to ensure every bottle is delivered to you in perfect condition. We guarantee the quality and provenance of all our products for 6 days after purchase. If a bottle is not in the best possible condition please contact us within 10 days of the purchase date and we will happily arrange collection of the bottle (please keep the bottle with as much of the wine as possible!) and send you a replacement, or add the full value of the wine to your First Cellars account.

If you have any questions about the condition of the wines you have received from First Cellars do not hesitate to email us: or contact our WeChat customer service: First_Cellars