firstcellars.com

Our Guarantees

At FirstCellars.com we only work with importers that use the correct licenses and suppliers who handle the alcoholic beverages with the respect they deserve. Therefore we guarantee that all our wines, beers and spirits are 100% authentic, genuine and temperature controlled all the way from the wineries to our cellars in China.

Once the beverages are received at our warehouse, the labels and bottles are checked, repacked into our robust FirstCellars.com boxes before they are shipped to you.

FirstCellars.com certifies the authenticity of all our products and all of the original documents from customs and from the winery can be provided at request.

QUALITY WARANTEE AND RETURN POLICY GUARANTEES

Wine is a delicate product and we take every effort possible to ensure every bottle is delivered to you in perfect condition. We guarantee the quality and provenance of all our products for 90 days after purchase. If a bottle is not in the best possible condition please contact us within 90 days of the purchase date and we will happily arrange collection of the bottle (please keep the bottle with as much of the wine as possible!) and send you a replacement, or add the full value of the wine to your First Cellars account.

If you have any questions about the condition of the wines you have received from First Cellars do not hesitate to email us: service@firstcellars.com or contact our WeChat customer service: First_Cellars